Customer behavior forecasting using machine learning techniques for improved marketing campaign Competitiveness
Volume 01 issue 01 page 1-15

Because of fierce market competition, businesses must participate in one-to-one marketing with clients. Using data mining and machine learning to predict client behavior has become a competitive advantage for firms. Due to their precision, machine learning algorithms have gained popularity. A customer's future behavior is hard to forecast due to unforeseeable circumstances. For the same purpose, many algorithms are devised.This study examines how machine learning may help marketers forecast client behavior in marketing efforts, allowing firms to gain additional knowledge about their clients and better serve them. It explains how firms improve marketing to attract new clients, create long-term connections, and improve customer retention to generate revenues. ... read more .